Versand

At SWISA, we carefully prepare every order to make your travel experience as smooth as possible.

Processing Time

Orders are typically processed within 1–3 business days.

During high-demand periods, processing times may be slightly longer.

Shipping Rates

Standard shipping costs $6.99 USD for orders under $35 USD.

We offer free standard shipping on orders of $35 USD or more.

Shipping rates and eligibility are confirmed at checkout.

Estimated Shipping Time

Estimated shipping time is 6–10 business days, depending on the destination and local carrier conditions.

Please note that shipping times are estimates and may vary due to:

• Customs clearance
• Flight availability
• Weather conditions
• Peak holiday seasons
• Local delivery delays

Please allow approximately 7–13 business days total for processing and delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

Tracking updates may take a few days to appear after shipment.

Incorrect Address

Please make sure your shipping information is correct before placing your order.

SWISA is not responsible for:

• Incorrect shipping addresses
• Failed delivery attempts
• Unclaimed packages

Additional shipping fees may apply to reshipment requests.

Customs & Duties

SWISA covers any customs duties and import taxes on your order.

The total you pay at checkout is the total you pay. You will not be asked for any additional customs, duty or import tax payment when your parcel is delivered.

Customs clearance can still affect how long delivery takes, which is reflected in the estimated shipping times above.

Lost or Delayed Packages

If your package appears significantly delayed or lost, please contact us at:

support.team@swisatravel.com

We’ll do our best to assist you.