Refund policy

At SWISA, we want every journey to feel more comfortable.
If there’s an issue with your order, we’re here to help.

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Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unused and in original condition
• Include the original storage case and packaging
• Be free of stains, odors, damage, or signs of use

For hygiene reasons, used travel pillows cannot be returned.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos or videos showing the issue

Once approved, we’ll arrange a replacement or refund.

Refunds

After we receive and inspect your return, approved refunds will be sent to your original payment method.

Please allow:

• 5–10 business days for processing
• Additional time depending on your bank or payment provider

Original shipping fees are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was sent
• The item arrived defective

We recommend using a tracked shipping service.

Non-Returnable Items

We do not accept returns for:

• Used items
• Washed items
• Promotional or sale items
• Gift cards

Order Cancellation

Orders cannot be cancelled once processing or shipping has started.

Product Shape Notice

Due to compressed packaging and memory foam material, slight wrinkles or shape variations after unpacking are normal and are not considered defects.

The pillow will naturally regain its shape over time.

Incorrect Address / Unclaimed Packages

SWISA is not responsible for packages returned due to:

• Incorrect shipping information
• Failed delivery attempts
• Unclaimed packages

Additional reshipping fees may apply.